JD.com Adds Offline Customer Service

JD.com has made a name for itself as the largest e-commerce company. Its online service ships billions of packages across China. Many of those products arrive within one or two days. Through its giant infrastructure and the use of delivery methods like drones, it can access 99% of China.

JD.com is now adding two new stores to its offline retail network. The two new stores are located at Beijing Capital International Airport (BCIA) and Hohhot East Railway Station in Inner Mongolia. The new stores will be aimed at travelers. The location at the airport will cater to items travelers might need including bags, beauty products, and items for electronic devices. JD.com will use its latest smart store software to track which items are being sold along with tracking how customers are interacting with the items on sale. The software can track the sections of the store that customers are drawn to in order to make sure JD.com stocks those items.

The store in the railway will be fully automated. JD.com will be using more of its revolutionary software by allowing customers to pick up items using facial recognition technology. Items can be picked up at the store or they can be delivered to the customer. The new stores are all part of JD.com Boundaryless initiative in which customers can buy what they want, where they want, and when they want. The store in the railway station will offer a variety of products and customers will also be able to purchase food.

The two new offline stores will integrate with JD.com’s online service to make sure customers can access the products that they want from a variety of locations. JD.com will continue to innovate new technology to make the shopping experience as all encompassing as possible. It is already heavily invested in Virtual Reality shopping and Augmented Reality shopping.

To know more click: here.

Article Title: The Future Is JD.com Products

Article Text:

JD.com gained its start as a modest storefront business in the city of Beijing. At the time, JD.com was called respectively Jingdong, and the established business catered to multimedia distribution.The business was immensely successful with twelve shops operating across the city.

It was 2002, when a fatal SARS outbreak instantly swept through China. Richard Liu Qiangdong indicates that JD.com was born out of the moral decision, to move from a susceptible brick and mortar location to an exclusively online platform. Richard Liu declares it was a critical choice, but the most suitable choice to ensure the livelihood of  business.

Now, Richard Liu and JD.com are focused on the future on the Chinese industry. Just recently, the Chief Executive Officer launched a ambitious project to efficiently provide grocery items to both city-dwelling and rural residence. This successful launch is fortunately in addition to JD.com release of same-day and next-day delivery options for its online customers.

To Read More Click Here