The recent news involving ATS Digital Services and Robert Deignan have come as a major surprise to those who follow the world of call centers. On the other hand, those who have followed the career arc of Robert Deignan are the furthest thing from surprised.
The news follows the same precedent that he has already established for himself over the course of his entire career. Robert Deignan has always valued security and prides himself on creating an environment where compliance has the opportunity to reign supreme. The milestone that he has allowed the company to achieve is an amazing one.
ATS Digital Services has been chosen to become the first call center to offer clients with the chance to receive premium support services when it comes to their consumer software applications. Deignan has been working with ATS Digital Services since 2011 and he has been positioning the company to take advantage of the current climate.
In a world where no other call centers have the ability to offer such services, Deignan made it so that the company could become the first of its kind. In fact, he did such a good job positioning the company that they did not even have to make many changes in order to receive the coveted certification.
By the time they took a closer look to make sure that they would remain in compliance every step of the way, ATS Digital Services came to an amazing realization. Robert Deignan had already accomplished most of the necessary legwork. The process had been shorted significantly because of all the work that he had already put in to make sure that AppEsteem requirements were met.
AppEsteem is the company that is responsible for deciding on the aforementioned certifications. There are a whopping 39 parameters that have been put into place in these instances and thanks to Robert Deignan, every single one of these boxes has already been checked.
Consumer friendly practices are just one of the areas that Robert Deignan specializes in. He has consistently displayed the commitment necessary to ensure top notch customer service and he will be leading ATS Digital Services into the future.