Securus‘ JLG Technologies has long been considered an industry innovator of surveillance equipment for prisons. Their most recent software, Investigator Pro™ 4.0, is a voice recognition program that allows the surveillance officer to automatically scan all voice patterns during an inmate’s phone call, including the party whom the inmate is contacting. The entire system is then cross-checked for any other inmates who may be in contact with the same outside voice, during their phone calls. Alas, patterns can be quickly identified and further crimes can be subsequently averted. This software is considered by the company to constitute a major improvement over the past method of simple cataloging of inmate personal identification (PIN) codes before allowing phone calls.
Information that can be garnered by voice recognition includes a plethora of important items. Former inmate’s voices are immediately recognized by the system, helping prevent outside orchestration of crimes behind bars. Furthermore, such searchable voice characteristics can be combined with other analysis methods, including high-interest group network monitoring and sophisticated projections of potential crimes outside the prison, being influenced from within. While some critics believe that Investigator Pro is simply an unnecessary addition of costly prisoner surveillance, the chief operating officer of JLG Technologies, Michael Kester, excellently summarized the programs multifaceted capabilities by stating, “Investigator Pro helps investigators uncover gang-related, high-interest and other potentially nefarious activities by identifying called parties by voice.”